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Printable guides by council area

Choose the community this guide is for

Direct-border LGA

Each guide starts with services whose reviewed coverage includes Knox. Regional and Victoria-wide options follow where they are genuinely available to residents. “Confirmed for Knox” describes reviewed service-area evidence, not the physical location of the provider.

CivicRoute

Knox community support guide

A public-friendly guide to reviewed services, with coverage confirmed for Knox listed before regional and Victoria-wide options. Confirm details directly with the provider when timing or availability matters.

QR code for current CivicRoute information

Current directory

Need urgent help? If someone is in immediate danger, call 000. For urgent homelessness help in Victoria, call 1800 825 955.

Need language support? Tell the service which language you prefer and ask whether an interpreter can be arranged.

How to use this guide

Find the kind of help you need, then read each card for who can access it, where it operates, how to make contact and any listed hours or cost. Phone numbers, email addresses and websites remain clickable when the guide is saved as a PDF. For the latest service details, use the QR code or online directory.

14 confirmed for Knox · 32 also available more broadly

Services by support type

Service details can change. Check current hours, eligibility and availability with the provider before travelling or relying on a listing.

Food & meals

19 services · 8 confirmed for Knox · 11 broader

Confirmed for Knox

Australia for Christ Community Care

SHARE - Rowville · Community Meal & Pantry

Food & groceries

Hot community meal, grocery essentials and fresh produce through the SHARE pantry, plus connection to other support

Who can access
Open to anyone regardless of financial situation, gender or religion
Where / service area
1070 Stud Road, Rowville, VIC 3178
Serves: Knox
How to access
Walk In
Hours
First and third Thursday of each month, excluding January, from 5.30pm
Cost
Free

CityLife Community Care

Knox Office · Emergency Food Parcels

Food & groceries

Prepared emergency food parcels containing essential food items for a few days of short-term food relief

Who can access
People in need in the Knox municipal area; availability depends on current parcel stock
Where / service area
1248 High Street Road, Wantirna South, VIC 3152
Serves: Knox
How to access
Walk in or contact the provider
Hours
Monday–Friday, 10am–4.30pm; contact ahead because parcel availability is not guaranteed
Cost
Free

CityLife Community Care

Knox Office · Open Food Pantry

Food & groceries

Appointment-based food pantry with staple foods, toiletries, fruit and vegetables

Who can access
Knox residents experiencing hardship and requiring food relief; a short intake is completed and income evidence may be requested
Where / service area
1248 High Street Road, Wantirna South, VIC 3152
Serves: Knox
How to access
Appointment required
Hours
Tuesday–Friday, 10am–2.30pm by appointment
Cost
Free

Foothills Community Care

Ferntree Gully Community Meal · Community Meal & Food Support

Food & groceries

Free weekly community meal with dine-in and takeaway options, food parcels and fresh food when available

Who can access
Everyone is welcome
Where / service area
156 Underwood Road, Ferntree Gully, VIC 3156
Serves: Knox
How to access
Walk In
Hours
Wednesday: doors open 4pm; meals available for dine-in and takeaway about 5pm – 6pm
Cost
Free

Knox InfoLink

Boronia Community Breakfast Program · Community Breakfast

Food & groceries

Free hot breakfast, community connection and access to additional practical support and service links

Who can access
Everyone is welcome
Where / service area
134 Boronia Road, Boronia, VIC 3155
Serves: Knox
How to access
Walk In
Hours
Monday, Tuesday, Thursday and Friday, 8.30am – 10am
Cost
Free

Knox InfoLink

Emergency Relief Centre · Emergency Relief & Community Information

Food & groceriesBills & moneyHealth & medication

Food relief, food parcels for people experiencing homelessness, pet food, personal packs, prescription vouchers, transport help, energy advocacy, short-term casework and information/referral

Who can access
All City of Knox community members and people experiencing homelessness; no concession or Health Care Card is required, but identification is requested for privacy purposes
Where / service area
136 Boronia Road, Boronia, VIC 3155
Serves: Knox
How to access
Walk in or call
Hours
Monday, Tuesday, Thursday and Friday, 10am – 3pm; closed Wednesday
Cost
Free

Restore Community Care

Rowville Crisis Care Centre · Emergency Food Relief

Food & groceries

Short-term emergency food relief through provider food rooms for people experiencing hardship

Who can access
People experiencing financial, emotional, material, personal or other hardship who need short-term emergency food relief
Where / service area
24 Laser Drive, Rowville, VIC 3178
Serves: Knox
How to access
Appointment required
Hours
Tuesday–Thursday, 11am–2.30pm by appointment; contact provider before attending
Cost
Free

Share Space Inc.

Rowville · Food Parcels & Essential Items

Food & groceries

Weekly food parcels plus essential personal-care and sanitary items, with emergency support packs and community connection

Who can access
People in need in Rowville, Lysterfield and the wider Knox community; contact Share Space for current parcel arrangements
Where / service area
15 Goulburn Drive, Rowville, VIC 3178
Serves: Knox
How to access
Contact the provider
Hours
Contact Share Space for current food-parcel collection arrangements; support tubs and essential-item access operate from the Rowville location
Cost
Free

Also available more broadly to people in Knox

Asylum Seeker Resource Centre - Refugee Resource Hub

Refugee Resource Hub · Food Parcel

Food & groceries

Foodbank groceries and essential items

Who can access
People seeking asylum and refugees supported by ASRC
Where / service area
205 Thomas Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the service directly · Walk-in available
Hours
Refugee Resource Hub: Monday, Tuesday and Thursday, 10am – 4pm
Cost
Free

Bakhtar Community Organisation

Dandenong office · Food Relief & Vouchers

Food & groceries

Food relief, vouchers and referrals

Who can access
Individuals and families experiencing hardship
Where / service area
Level 1, 329 Thomas Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the provider · Appointment required
Hours
Dandenong office: Monday–Friday by appointment only

COOK4CALD

South East Melbourne meal delivery · Seasonal Meal Delivery

Food & groceries

Fresh culturally diverse, halal and vegan-friendly meals delivered to recipients during scheduled program periods

Who can access
Focuses on CALD families, migrants, refugees, people seeking asylum and international students; the provider states support is not exclusive and may assist anyone in the community who needs a meal
Where / service area
No fixed public address listed
Serves: South East Melbourne
How to access
Online Registration
Hours
Runs during specific program periods throughout the year; check the current website/social channels for ordering availability
Cost
Free

Cornerstone

Dandenong · Community Meals

Food & groceries

Free ready-made and community meals across the weekly meal program

Who can access
General Community
Where / service area
25 James Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Walk in
Hours
Monday, 9am – 3pm; Tuesday, 9am – 2pm; Wednesday, 9am – 3pm; Thursday, 9am – 3pm and 5pm–6.30pm; Friday, 9am – 2pm. Meal times vary by day; see official weekly schedule.
Cost
Free

Cornerstone

Dandenong · Food Parcels

Food & groceries

Fresh food parcels, pantry parcels and pet food at scheduled weekly times

Who can access
General Community
Where / service area
25 James Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Walk in
Hours
Fresh food parcels: Friday, 10.15am – 11am. Pantry parcels: Monday, 10am – 11am by request.
Cost
Free

Doveton Neighbourhood Learning Centre

The Dove (temporary location) · Food Parcel

Food & groceries

Emergency food relief

Who can access
People experiencing hardship; provider also lists concession/Health Care card holders and asylum seekers/refugees as eligible groups
Where / service area
78 Power Road, Doveton, VIC 3177
Serves: South East Melbourne
How to access
Appointment required
Hours
Emergency food relief: Thursday, 9.30am–1.45pm by appointment
Cost
Free

Sikh Volunteers Australia

Langwarrin base · Ready Meals

Food & groceries

Free Tiffin meal pickup

Who can access
Anyone who needs free food
Where / service area
1565A Dandenong-Hastings Road, Langwarrin, VIC 3910
Serves: South East Melbourne
How to access
Walk in
Hours
Wednesday, Thursday, Saturday and Sunday, 5pm – 6pm
Cost
Free

Theodora's Cheerful Givers

Foodbank & Outreach · Food Parcel

Food & groceries

Free food parcels and pre-cooked frozen meals

Who can access
People with a genuine need; the provider notes a Centrelink card is generally needed for food-parcel collection
Where / service area
1/12 Govan Street, Seaford, VIC 3198
Serves: South East Melbourne
How to access
Contact the provider · Appointment required
Hours
Monday–Friday, 10am–3.30pm (except public holidays)
Cost
Free

Victorian Aboriginal Child & Community Agency (VACCA)

VACCA Dandenong · Emergency Relief

Food & groceriesBills & moneyClothing & essentials

Emergency relief including food vouchers, utility assistance and other material aid

Who can access
Aboriginal and Torres Strait Islander people experiencing financial stress or hardship
Where / service area
Level 2, 1-7 Langhorne Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the provider
Hours
Monday–Friday, 9am – 5pm
Cost
Free

We Care Community Services

Community Pantry · Food Parcel

Food & groceries

Community pantry with fresh produce, pantry staples and personal care essentials

Who can access
Individuals and families experiencing hardship
Where / service area
307 Gladstone Road, Dandenong North, VIC 3175
Serves: South East Melbourne
How to access
Walk in
Hours
Friday, 10am – 1pm
Cost
Free

St Vincent de Paul Society Victoria

Welfare Assistance / Home Visitation · Welfare Assistance & Home Visitation

Food & groceriesBills & moneyClothing & essentials

Free confidential welfare assistance with local conference/home-visitation support that may include food or food vouchers, clothing, furniture, utility-bill support, budget support, information and advocacy

Who can access
People in Victoria seeking practical welfare assistance; support is assessed according to individual or family circumstances and local capacity
Where / service area
No fixed public address listed
Serves: Victoria-wide
How to access
Call for intake
Hours
Monday–Friday, 10am – 3pm; public holidays excluded
Cost
Free

Money & bills

3 services · 1 confirmed for Knox · 2 broader

Confirmed for Knox

Each

Each Boronia / Eastern Financial Counselling · Financial Counselling

Bills & money

Free financial counselling for money stress, debts, bills, creditors, financial-support options and budgeting

Who can access
Adults aged 18+ living in Knox, Maroondah or Yarra Ranges
Where / service area
93 Boronia Road, Boronia, VIC 3155
Serves: Knox
How to access
Phone or contact online · Appointment required
Hours
Monday–Friday, 9am – 5pm; evening appointments are also available at selected non-Knox locations
Cost
Free

Also available more broadly to people in Knox

South East Community Links

SECL Dandenong · Financial Counselling

Bills & money

Free, independent and confidential financial counselling

Who can access
People experiencing financial difficulty
Where / service area
186 Foster Street East, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Call for intake · Appointment required
Hours
Central intake: Monday–Friday, 9am – 5pm
Cost
Free

National Debt Helpline

Statewide phone and online service · Financial Counselling

Bills & money

Free confidential financial counselling, practical advice and support with debt and financial difficulty by phone and live chat, with connection to local face-to-face counselling where needed

Who can access
People seeking help with debt or financial difficulty
Where / service area
No fixed public address listed
Serves: Victoria-wide
How to access
Contact the service directly
Hours
Phone: Monday–Friday, 9.30am–4.30pm; live chat: Monday–Friday, 9am – 8pm
Cost
Free

Housing & homelessness

5 services · 2 confirmed for Knox · 3 broader

Confirmed for Knox

Knox City Council

Housing Support for Over 55s · Older Persons Housing Support

Housing help

Housing advice, advocacy, referrals, public-housing application assistance and support with eligible Knox sponsorship housing

Who can access
Knox residents aged 55+ who are homeless or at risk and meet the current DFFH income/assets, Centrelink, independent-living and Knox-connection criteria
Where / service area
No fixed public address listed
Serves: Knox
How to access
Call for assessment · Appointment required
Hours
Contact the Housing Support Worker; Council aims to respond to enquiries within three business days
Cost
Free

Uniting

Ringwood Homelessness Crisis Entry Point · Homelessness Crisis Entry Point

Housing help

Homelessness information, crisis support, housing assessment and referral to accommodation or other housing supports for the Knox area

Who can access
People in the Knox/eastern Melbourne area who are homeless or at risk of homelessness and need assessment or housing-crisis support
Where / service area
291A Maroondah Highway, Ringwood, VIC 3134
Serves: Knox
How to access
Call or attend · Walk-in available
Hours
Monday–Friday, 9am – 5pm for the Knox homelessness entry-point pathway; call before travelling if possible
Cost
Free

Also available more broadly to people in Knox

Launch Housing

Bob's Place · Crisis Accommodation

Housing help

Crisis supported accommodation, case management and advocacy

Who can access
Families, couples and singles experiencing homelessness
Where / service area
35 Robinson Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Referral from a service or worker · Appointment required
Hours
Bob's Place staffed 24/7; access points Monday–Friday, 9am – 5pm

Wayss

Dandenong housing access point · Casework

Housing help

Initial assessment, housing advice, advocacy and referrals

Who can access
People in the southeast region at risk of or experiencing homelessness
Where / service area
20-22 Princes Highway, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the service directly · Walk-in available
Hours
Monday–Friday, 9am – 5pm
Cost
Free

VincentCare

Crisis Accommodation

Housing help

Housing and crisis accommodation access/referral

Who can access
People experiencing or at risk of homelessness
Where / service area
No fixed public address listed
Serves: Victoria-wide
How to access
Call for intake · Appointment required
Hours
Statewide housing/crisis accommodation line
Cost
Free

Family violence & safety

1 service · 0 confirmed for Knox · 1 broader

Also available more broadly to people in Knox

The Orange Door

Dandenong · Casework

Family violence & safety

Family violence and child/family wellbeing support, assessment, safety planning, crisis support and referrals

Who can access
Adults, children and young people experiencing or at risk of family violence, and families needing child and family wellbeing support
Where / service area
311 Lonsdale Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the service directly · Walk-in available
Hours
Monday–Friday, 9am – 5pm; closed public holidays
Cost
Free

Mental health & counselling

3 services · 1 confirmed for Knox · 2 broader

Confirmed for Knox

Headspace Knox

Wantirna South Centre · Youth Mental Health & Wellbeing

Mental health & counsellingAlcohol & drug support

Free confidential youth support across mental health, general health, alcohol and other drugs, and work or study

Who can access
Young people aged 12–25 and people supporting them
Where / service area
2 Capital City Boulevard, Wantirna South, VIC 3152
Serves: Knox
How to access
Phone / Email / In Person · Appointment required · Walk-in available
Hours
Monday–Wednesday, 9am – 6pm; Thursday, 9am – 7pm; Friday, 9am – 5pm
Cost
Free

Also available more broadly to people in Knox

Catholic Care Victoria

Dandenong office · Counselling

Mental health & counselling

Individual, couple and family counselling in person, by phone or online

Who can access
General Community
Where / service area
Level 2, 33-35 Princes Highway, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the service directly · Appointment required
Hours
Monday, 9am – 5pm; Tuesday, 9am – 8pm; Wednesday–Friday, 9am – 5pm
Cost
Fee Paying

Headspace Dandenong

Dandenong Hub · Counselling

Mental health & counsellingAlcohol & drug support

Youth mental health and wellbeing support

Who can access
Young people aged 12–25
Where / service area
Level 2, 26 McCrae Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Online form or phone intake · Appointment required
Hours
Monday, 9am – 5pm; Tuesday–Thursday, 10am – 6pm; Friday, 9am – 5pm
Cost
Free

Health & medication

3 services · 1 confirmed for Knox · 2 broader

Confirmed for Knox

Restore Community Care

Rowville Crisis Care Centre · Prescription Assistance

Health & medication

Assistance with obtaining no-cost or low-cost CON/PBS prescription medication through Community Care

Who can access
People experiencing hardship who need help with eligible prescription medication; contact Restore to discuss current assistance
Where / service area
24 Laser Drive, Rowville, VIC 3178
Serves: Knox
How to access
Appointment required
Hours
Community Care Tuesday–Thursday, 11am–2.30pm by appointment; contact provider before attending
Cost
Free / low cost depending on prescription arrangement

Also available more broadly to people in Knox

Monash Health Drug & Alcohol Service (MHDAS)

Primary Health Clinic & Needle and Syringe Program · Needle & Syringe Program

Health & medicationAlcohol & drug support

Needle and Syringe Program, harm-reduction equipment, advice and free naloxone

Who can access
People who inject drugs
Where / service area
Level 1, 9 Pultney Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Walk in
Hours
Monday–Friday, 9am – 5pm; closed weekends and public holidays
Cost
Free

Monash Health Drug & Alcohol Service (MHDAS)

Primary Health Clinic & Needle and Syringe Program · Primary Health & Pharmacotherapy

Health & medicationAlcohol & drug support

Primary Health Clinic: pharmacotherapy, specialised health care, nursing and mental health support for people who inject drugs

Who can access
People who inject drugs who are referred by a GP
Where / service area
Level 1, 9 Pultney Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
GP referral required · Appointment required
Hours
Monday–Friday, 9am – 5pm; closed weekends and public holidays
Cost
Free

Alcohol & drug support

2 services · 0 confirmed for Knox · 2 broader

Also available more broadly to people in Knox

South East Consortium of Alcohol and Drug Agencies (SECADA)

SECADA intake and counselling network · Alcohol & Other Drug Counselling

Alcohol & drug support

Alcohol and other drug intake, assessment, counselling and connection to treatment across the SECADA service network

Who can access
People seeking alcohol and other drug support, including family members, friends and carers
Where / service area
No fixed public address listed
Serves: South East Melbourne
How to access
Call for intake · Appointment required
Hours
Monday–Friday, 9am – 5pm, excluding public holidays
Cost
Free

Uniting

Alcohol & Other Drug Counselling

Alcohol & drug support

Individual and family counselling for people impacted by alcohol or drug use

Who can access
Anyone aged 16+ impacted by substance use, including family members or loved ones
Where / service area
No fixed public address listed
Serves: Victoria-wide
How to access
Call for intake · Appointment required
Hours
Monday–Friday, 9am – 5pm for Uniting intake; Directline 1800 888 236 is available 24/7
Cost
Free

Legal help

3 services · 1 confirmed for Knox · 2 broader

Confirmed for Knox

Eastern Community Legal Centre

Knox service via phone, online and outreach · Free Legal Advice & Casework

Legal help

Free legal advice and some casework across eligible legal matters, plus specialist programs and referrals

Who can access
People who live, work or study in Knox or another ECLC catchment council; assistance depends on legal issue and service capacity
Where / service area
No fixed public address listed
Serves: Knox
How to access
Phone or request an appointment online
Hours
Contact ECLC for an appointment; intake responds to online appointment requests and phone enquiries
Cost
Free

Also available more broadly to people in Knox

Monash Law Clinics

Clayton Office · Free Legal Advice & Assistance

Legal help

Free legal advice and assistance across eligible general, family and tax matters, with phone and onsite appointments

Who can access
Assistance depends on the legal issue, eligibility criteria, conflict checks and current service capacity; people facing barriers to justice are prioritised
Where / service area
60 Beddoe Avenue, Clayton, VIC 3168
Serves: Victoria-wide
How to access
Phone or email for appointment
Hours
Appointment requests Monday–Friday, 9am – 4pm; Clayton office Monday–Friday, 9am – 5pm
Cost
Free

South-East Monash Legal Service

Springvale Office · Casework

Legal help

Free confidential legal advice, assistance and representation on eligible matters

Who can access
Legal help is subject to service eligibility and capacity; priority is given to people experiencing financial hardship or barriers to accessing legal services
Where / service area
5 Osborne Avenue, Springvale, VIC 3171
Serves: Victoria-wide
How to access
Appointment required
Hours
By appointment; new appointment slots are released Monday, 9.30am, Wednesday, 2pm and Thursday, 2pm
Cost
Free

Jobs & training

1 service · 0 confirmed for Knox · 1 broader

Also available more broadly to people in Knox

Chisholm Institute Skills and Jobs Centre

Dandenong · Job Readiness

Jobs & training

Free career advice, job-search and resume support, training/pathway advice, workshops, apprenticeship advice and job matching

Who can access
Open to all Victorians and Victorian employers regardless of visa status
Where / service area
228-234 Lonsdale Street, Dandenong, VIC 3175
Serves: Victoria-wide
How to access
Appointment required
Hours
Monday–Friday, 9am – 5pm; book an appointment before attending
Cost
Free

Migrant & refugee support

3 services · 0 confirmed for Knox · 3 broader

Also available more broadly to people in Knox

Bakhtar Community Organisation

Dandenong office · Resettlement & Integration Support

Migrant & refugee support

Resettlement support, material aid and integration workshops

Who can access
Refugees and community members seeking resettlement or integration support
Where / service area
Level 1, 329 Thomas Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the provider · Appointment required
Hours
Dandenong office: Monday–Friday by appointment only

Catholic Care Victoria

Dandenong office · Asylum Seeker Support

Migrant & refugee support

Practical support, advocacy, referrals and material assistance for people seeking asylum

Who can access
Asylum seeker families and individuals
Where / service area
Level 2, 33-35 Princes Highway, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Referral from a service or worker · Appointment required
Hours
Dandenong office: Monday, 9am – 5pm; Tuesday, 9am – 8pm; Wednesday–Friday, 9am – 5pm
Cost
Free

Catholic Care Victoria

Dandenong office · SETS Settlement Support & Programs

Migrant & refugee support

Settlement case management, youth programs, adult training and information sessions

Who can access
Humanitarian entrants in their first five years of arrival in Australia
Where / service area
Level 2, 33-35 Princes Highway, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Referral from a service or worker · Appointment required
Hours
Dandenong office: Monday, 9am – 5pm; Tuesday, 9am – 8pm; Wednesday–Friday, 9am – 5pm
Cost
Free

Clothing & essentials

1 service · 0 confirmed for Knox · 1 broader

Also available more broadly to people in Knox

Victorian Aboriginal Child & Community Agency (VACCA)

VACCA Dandenong · Furniture & Essential Material Aid

Clothing & essentials

Material aid including furniture, whitegoods, food/store/fuel vouchers and utility relief

Who can access
Aboriginal and Torres Strait Islander people experiencing financial stress or hardship
Where / service area
Level 2, 1-7 Langhorne Street, Dandenong, VIC 3175
Serves: South East Melbourne
How to access
Contact the provider
Hours
Monday–Friday, 9am – 5pm
Cost
Free

Finding services

2 services · 0 confirmed for Knox · 2 broader

Also available more broadly to people in Knox

South East Community Links

Dandenong Station Community Connectors · Casework

Help finding services

On-the-ground support, service navigation and referrals

Who can access
People seeking immediate support or connection to local services
Where / service area
Dandenong VIC 3175
Serves: South East Melbourne
How to access
Contact the provider or use station outreach · Walk-in available
Hours
Dandenong Station: weekdays, 1pm – 5pm
Cost
Free

South East Community Links

Frankston Station Community Connectors · Community Connectors

Help finding services

On-the-ground support, service navigation and referrals

Who can access
People seeking immediate support or connection to local services
Where / service area
Frankston VIC 3199
Serves: South East Melbourne
How to access
Contact the provider or use station outreach · Walk-in available
Hours
Frankston Station: weekdays, 1pm – 5pm
Cost
Free